Industrial IT Support:
Sun Life Tech offers Industrial IT Support to the Manufacturing community. With our many years of experience working in IT Support, we aim to deliver the best in all-around support. No more waiting many hours or even days for an enterprise support specialist. No more over-charges.
- Remote & Onsite Support
- Proactive monitoring, reporting and support
Management of your Infrastructure:
Sun Life Tech has operated within the manufacting and industrial arena for a decade now and we always aim to provide the best support possible to our customers. Naturally, we love dealing with headaches.
Additional Support Services we provide:
- OnSite/Remote Support
- Server Migrations
- Hardware/Sofware install & configuration
- Networking
- WebSite Services
- Security Audits
Desktop Support
Sun Life Tech works in aiming to provide the best in desktop support services. With our Industrial IT Support services, we will do our very best to support all of our customers. Here are the some of the services we offer in this field:
- Laptop/Desktop Support
- Printer Support
- Other mobile devices suppoprt
IT Support Service
Our computer maintenance packages provide technical support as a cost-effective method for improving business operations, instead of having a full-time on-staff IT personnel. Our monthly plans are designed to offer you profession support with minumum investment.
Basic
Support Service- Devoted On-Site Hours a Month: 5
- # of Computers Covered: 5
- Security Maintenance: Yes
- Network Optimization: Yes
- Computer & Laptop Optimization: Yes
- Hours of Phone Support a Month: 2
- Remote Support: Yes
- Data Backup Service Optional (+fee)
Pro
Support Service- Devoted On-Site Hours a Month: 10
- # of Computers Covered: 10
- Security Maintenance: Yes
- Network Optimization: Yes
- Computer & Laptop Optimization: Yes
- Hours of Phone Support a Month: 2
- Remote Support: Yes
- Data Backup Service Optional (+fee)
Premium
Support Service- Devoted On-Site Hours a Month: 15
- # of Computers Covered: 20
- Security Maintenance: Yes
- Network Optimization: Yes
- Computer & Laptop Optimization: Yes
- Hours of Phone Support a Month: 2
- Remote Support: Yes
- Data Backup Service Optional (+fee)
Here is a brief list of computer maintenance tasks that should be performed on your business network computers, laptops, and servers monthly. This will help when picking a maintenance package that suits your small business network needs and budget.
| Service to be performed | Estimated time to complete |
| Server Log Report Audit | 1-2 Hours |
| Network Wide Security Audit | 1-2 Hours |
| Network Wide PC Audit | 1-3 Hours |
| Network Optimization | 1-2 Hours |
| Computer & Laptop Optimization | 1-3 Hours |
| Software Installation | 1-2 Hours |
| Software Updates | 1-2 Hours |
| Hardware Installation | 1-2 Hours |
Note:
- There is no minimum contract term for business service plans.
- Monthly fees collected in advance for the service month.